Role Descriptions & Responsibilities
We are seeking a Managed Services Engineer to operate, maintain, automate, and continuously improve cloud-based platforms that support enterprise-grade, real-time visualization applications built with Unreal Engine. This role focuses on the reliable operation of cloud infrastructure, Kubernetes-based deployments, CI/CD pipelines, monitoring, incident handling, and managed service delivery. The ideal candidate has strong AWS experience, practical experience with Kubernetes deployments on Amazon EKS, and a good understanding of GitLab-based development and deployment workflows. Experience with Google Cloud Platform / GCP is beneficial, but not required. Will work closely with software developers, Unreal Engine developers, DevOps engineers, and customer-facing teams to ensure stable, secure, scalable, observable, and cost-efficient platform operations.
Qualifications
* Operate and maintain cloud-based infrastructure and managed services, primarily on AWS
* Deploy, operate, and troubleshoot applications on Kubernetes, especially Amazon EKS
* Support Kubernetes deployment workflows, including Helm charts, manifests, configuration management, scaling, and rollout strategies
* Maintain and improve GitLab CI/CD pipelines for automated builds, testing, deployments, and release workflows
* Operate and support monitoring, logging, and observability solutions, including Grafana, Loki, and Prometheus
* Monitor platform health, performance, availability, reliability, and cost efficiency across cloud environments
* Support backend services, APIs, session management, authentication, orchestration, and telemetry systems
* Deploy and operate GPU/media-focused infrastructure for Unreal Engine visualization, AI inference workloads, and WebRTC-based low-latency streaming
* Perform incident analysis, root-cause investigation, and operational troubleshooting
* Collaborate with development teams to ensure smooth handover from development into production operations
* Implement and maintain secure authentication, authorization, networking, IAM, certificates, and data protection standards
* Manage object storage and shared file systems for media-heavy workflows, including images, video, AI content, and Unreal Engine assets
* Contribute to automation, documentation, runbooks, deployment standards, and operational best practices
* Support zero-downtime deployment strategies, rollback procedures, and release coordination
* Participate in on-call or support processes where required
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Inclusion statement In order to provide equal employment and advancement opportunities to all individuals, employment decisions at 3DS are based on merit, qualifications and abilities. 3DS is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. 3DS will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.
Compensation for the role will be commensurate with experience. The total expected compensation range will be between $114000 and $135000, representing the base salary (or annualized salary based on estimated hourly compensation) and target bonus.
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