Hybrid Data AnalystContact Center Analytics & Conversational Intelligence (BPO) Southington, CT (Hybrid – 3 days in office)About the RoleWe're looking for a curious, data-driven Data Analyst who thrives on turning customer conversations into actionable business insights. In this role, you'll analyze consumer feedback from contact center interactions and help clients understand what their customers are saying—and more importantly, what to do about it.You'll work directly with clients and internal teams to uncover trends, build dashboards, and deliver clear, actionable recommendations that drive real improvements in customer experience and operations.If you enjoy storytelling with data, working with stakeholders, and digging into trends others might miss, this is a strong fit.What You'll DoClient-Facing AnalyticsAnalyze consumer feedback and identify key trends, themes, and opportunitiesTranslate data into clear, actionable insights for clientsPartner with clients to understand reporting needs and deliver tailored solutionsBuild and present reports, dashboards, and visualizations using TableauRespond to ad-hoc data requests and business questions quickly and accuratelyMonitor feedback on new products and deliver monthly insights to stakeholdersData Visualization & ReportingDesign, build, and maintain Tableau dashboards and reportsUse Excel for advanced data analysis and reportingTroubleshoot data issues across sources, dashboards, and visualizationsCreate presentation-ready materials and insights for client-facing meetingsInternal Analytics & OperationsLead weekly focus groups with contact center agents to identify emerging trendsPresent weekly insights and performance data to internal leadershipTrack and report on agent productivity and operational metricsSupport capacity planning and contact volume reportingMaintain and update customer survey dashboards and reportingContribute data and visuals for Quarterly Business Reviews (QBRs)What We're Looking ForStrong communication skills—comfortable working directly with clientsNaturally curious with the ability to dig into data and uncover meaningful insightsAdvanced Excel skills (formulas, lookups, data manipulation)Experience with Tableau (dashboard creation, data visualization, storytelling)Ability to simplify complex data into clear, concise takeawaysHighly organized with the ability to manage multiple projects and deadlinesWhy Join UsHigh-visibility role with direct client impactBlend of analytics, strategy, and client interactionOpportunity to influence real business decisions through dataCollaborative team environment with growth potential
...Description OFFICE HOURS: 8:30am-5:00pm (4 days per weeek) work from home! JOB DESCRIPTION: Insurance billing for 2 offices that are both growing. Follow-up... ...required Pay Range Type:Yearly Pay Range Min: 20.00 Pay Range Max: 28.00 Job Title:DENTAL INSURANCE BILLER...
Indigo Dental Staffing is seeking an entry-level Dental Assistant to support partner practices across the Asheville area. In this people-focused role, youll assist... ..., flexibility, and opportunities to grow into long-term or temp-to-perm roles in dental practices.
...A Veteran-Owned Translation Services Firm is looking for skilled Spanish Document Translators to join their USCIS contract team. The role requires fluency in both Spanish and English, along with the ability to handle sensitive immigration documents with confidentiality...
...refractive surgery options as well as oculoplastic surgery and laser aethetic procedures through OPAL Aesthetics.Position Summary The Physician Liaison serves as a representative for the doctors and services provided at the Practice. As a representative, they bridge the gap of...
...About the Role Mercor is partnering with a leading language-learning platform to recruit experienced Spanish tutors for a short-term project involving recorded, one-on-one tutoring sessions. Tutors will conduct genuine Spanish lessons with native English-speaking learners...